Refund policy

Can I return my item?

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we will gladly accept a return subject to the following conditions:

You can return items up to 14 days after purchase. To proceed with the return, the item must be unused and in the same condition in which you received it, including the original packaging.

A receipt or proof of purchase is required to complete your return.

To return your product, please email us at info@aldea-atelier.com, specifying in the subject line: RETURN - ORDER NUMBER. We will respond with the usual procedure and the address to which you should send your package.

Please note that you will be responsible for covering the shipping costs for the return. You must select a shipping option with a tracking number and share it with us for your return to be eligible.

We are not responsible for packages lost during return shipping.

Gift cards are non-refundable.

Returns with unpaid postage will not be accepted.

How will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return. 

If approved, your refund will be processed, and the purchase amount will be automatically refunded to your credit card or original payment method. 

Refund payments may take a few days to reflect in your bank account.

What if I haven't received my refund yet?

Please note that refund procedures may take between 24 hours and 30 days, depending on your bank. If you have not received your refund, we recommend contacting your bank to inquire about their refund policy. 

If you have already done this and still have not received your refund, please contact us at info@aldea-atelier.com.

Can I request an exchange?

We only replace items if they are defective or damaged. If you wish to exchange your item, please email us at info@aldea-atelier.com, specifying in the subject line: EXCHANGE - ORDER NUMBER. Describe the issue, send us photos of the item, and we will provide further instructions.

Please note that each piece is individually printed, so minor differences and evidence of the 3D printing process are to be expected.

The items are delicate and should be handled with care.

If you are not satisfied with your item, please refer to the return policy.

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