Privacy policy
Last Update: October 13, 2024
This Privacy Policy describes how Aldea Atelier (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on aldea-atelier.com (hereinafter referred to as the "Site"), or communicate with us in any other way regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as the user of the Services, whether as a customer, site visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.
Collection and Use of Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, our users' rights, and others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that may be linked or associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you submit directly through our Services may include the following:
- Contact Details: Includes your name, address, phone number, and email address.
- Order Information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer Service Information: Includes information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this data; however, doing so may prevent you from using or accessing these features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested and, therefore, fulfill our contract with you.
When you visit our Site, open or click on the emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies. Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the following section, Third-Party Websites and Links.
Use of Your Personal Information
- Providing Services and Products: We use your personal information to provide you with the Services and thus fulfill our contract with you, which includes processing your payments, fulfilling orders, sending account-related notifications, as well as notifications regarding your purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns or exchanges, and other account-related features and functionalities. We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In this case, Shopify will process your information as outlined in its Privacy Policy and its Consumer Privacy Policy.
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in the sale of our products, in accordance with Art. 6(1)(f) of the GDPR.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website, both for you and for other customers, in accordance with Art. 6(1)(f) of the GDPR.
- Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to respond to you and provide effective services and maintain our business relationship with you in accordance with Art. 6(1)(f) of the GDPR.
Cookies
As with many other websites, our Site also uses cookies. For specific information about the cookies we use in relation to the operation of our store with Shopify, please refer to https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better customize services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or block cookies via your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services, including certain general features and functionalities, to not work correctly or become unavailable. Also, blocking Cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.
Disclosure of Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for purposes of contract compliance, legitimate interests, or other reasons outlined in this Privacy Policy. Such circumstances may include the following:
- To providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, compliance, and shipping).
- To business and marketing partners to show you advertisements and provide services. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products or through the use of social media widgets or login integrations with your consent.
- To our affiliates or otherwise within our corporate group, in our legitimate interest to operate the business successfully.
- In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.
We make public the following categories of personal and confidential data about users for the reasons outlined above under “How We Collect and Use Your Personal Data” and “How We Publish Personal Data”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of deducing characteristics about you.
With your consent, we share personal information to participate in advertising and marketing activities as described below.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, such content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others. Additionally, we cannot guarantee that parties who access such information will respect or protect your privacy. We are not responsible for the privacy or security of any information you make available to the public, nor the accuracy, use, or misuse of any data you disclose to or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites that are not under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or are responsible for the privacy or security of those sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, with no limitation on its use by us or third parties. Our inclusion of such links does not imply any endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as defined under applicable law) personal information of minors under the age of 16.
Security and Retention of Your Information
Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure while in transit. Therefore, we recommend that you avoid using insecure channels to communicate sensitive or confidential information.
The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information. However, these rights are not absolute, and may apply only in certain circumstances, allowing us to deny your request in specific cases as permitted by law.
- Right to Access/Knowledge: You may have the right to request access to the personal information we hold about you, including details related to how we use and share your information.
- Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
- Right to Correction: You may have the right to request the correction of any inaccurate personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal information or opt out of processing your personal information for targeted advertising purposes, as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control preference signal enabled, depending on your location, this will be treated as a request to opt-out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
- Restriction of Processing: You may have the right to request that we stop or restrict the processing of your personal information.
- Revocation of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by directly responding to our denial.
- Management of Communication Preferences: We may send you promotional emails, and you can opt-out from receiving them at any time through the unsubscribe option provided in the emails we send. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.
Please know that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantial response to your request. As permitted by applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized the agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we provide to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with the relevant local data protection authority. For the EEA, you can consult this list of supervisory data protection authorities.
https://edpb.europa.eu/about-edpb/about-edpb/members
International Users
Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal information may also be processed by personnel and service providers outside the country in which you reside.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to countries that provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@aldea-atelier.com.
For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.